Home › Forums › Bass Cat Boats › Quality Control Issue update! PLEASE READ!
BlueBuck.
In early May of this year (2015) I posted my concerns for quality control at the factory level. I own a 2015 Bass Cat Eyra. If you didnt read that post I will recap the issues I have had with my boat.1. I had to order and have new fenders installed because they were not buffed out at the factory before delivery. (400 mile round trip)2. I had to repair a power wire the day I got it home.3. I had to order and replace the NEXSYSLINK switch due to mine failing.4. I had to take it in for a miss in the engine which proved to be a kink in a fuel line due to the way it was routed (came out of pocket $120 on this one because I didnt have time to take it to a BCB dealer 200 miles away and they didnt find it when I took it in for my first service even though I brought up the miss)5. I had to reattach the live well cable.6. When I turn on my live wells it takes about a full minute or two before it actually starts to pump water in. I can hear the pump turning but no water pumps in for a long time.7. Recently when I uncovered the boat, the paint on the BCB emblems on the steering wheel is peeling off. I hadnt had time to call Richard on this yet as I was at sea.That brings us up to May 8th. As directed by BCB on this forum, I contacted my dealer to express my concerns and it was mentioned in BCBs post that a factory rep might want to meet with me personnally to resolve. Upon contacting my dealer we discussed all of the above mentioned items and the response was, its better to call bass cat warrenty due to getting the parts I needed faster. I made mention of the idea of a meeting with a factory rep and my dealer did not seem to want to go that route…..ok fine I will follow his instructions. After a tournament in Florida that weekend, I came back to my home in VA and had to go back to sea due to my schedule. When I returned I immediatly had a tournament and figured I would get on the water, get a day of pre-fishing before my tournement two days later then, get the tournament done and call Bass Cat warrently department to get issues #6 and 7 resolved (all others had been repaired prior to this point.) Upon putting in the water, I idled out of the cove and the engine shut off, this is issue #8. After tolling back to the ramp (thank goodness I wasnt far away before it broke) I trailerd my boat and took it in for repair the following day (keep in mind I have a tournament in 2 days). Informing the service department of this, they went to work and found a split or cut fuel line in the rigging tube (I am assuming this happend as a final result of #4). They repaired the line quickly and got me back on the water for the day of my tournament. After that weekend I called Bass Cat warrenty department, informed them of the issue along with #6 and 7. The response was good and they shipped out a new steering wheel and pump which I recieved within 3 days. In those 3 days I did fish one more time and along comes issue #9 my jackplate gage has no reading when the plate is moved up and down. So, once I received the parts sent from the factory, I took it into the dealer for replacement and to figure out my new jackplate issue. The parts were replaced but the shop that I took it too was not fimilar with Atlas Jackplates so they recommended I call BCB to get an idea of the next step.This is where my frustration has reached its final end. The answer I got from BCB was, I need to call Atlas for a new gage or toubleshooting proceedures as they dont stock those items. ARE YOU KIDDING ME!!!! Since Feb I have had a total of 6 weeks off the water for service (this includes wait time while at the dealer for repairs ). Now the answer is, sorry cant help you?I have not been contacted by a factory rep, I bought my boat in a place several hours from where I live. I do have a BCB dealer in my location but there is a reason that I dont use them (customer service was horrible when inquiring about buying my boat, no reason for me to believe it would be better for service). If there was a chance at a refund and starting all over with a new boat from another manufactuer I would take it in a heartbeat, but since I am certian that is not a possibility. I am stuck with tracking down troubleshooting proceedures myself from Atlas! I feel as though I have followed all the instructions from everyone from BCB to the dealer and I have ultimately been very understanding and patient. BCB stated in my previous post “None of this falls on deaf ears”. Time to prove it. I want that meeting with a rep, this has to stop. I want a phone number who to call, not warrenty, not my dealer, I dont care if its Rick himself. Consumers like myself desirve better.Last edited by Cappy on July 8th, 2015, 10:14 pm, edited 1 time in total.
We will inform the factory and have a representative in touch with your dealership. BCB Admin.
Geesh! This dnt sound like BCB.your gna here all kind of responses. But this is for sure. Any member on this board would feel the same. May not admit it on here. But trust me when someone spends the money these boat cost this day and time. Has a tendency to bring some anger out when things are not up to par. One shouldnt have to handle not one single issue. Should be all on the dealer. No exceptions. Especially on a NEW BOAT.. I mean think about it this is why we buy BASSCAT. Good service : outstanding product. I kinda new to the board [less 5han a year] but a long time basscat owner. And for me a very satisfied cat owner. But Im starting to see the kinda post often. Whats up???2013 PANTERA 2MERCURY 200 PRO XSMINNKOTA 80LB FORTREX25 fury
Recently a major step was taken in June to upgrade product prior to delivery. The product was held and detailed to an extreme. These particular issues and we believe this dealership, was one of those which was a reason for that action and it has been more than addressed in many ways.Last edited by Bass Cat Boats on July 8th, 2015, 11:40 pm, edited 1 time in total.
I agree Redngoo. These things shouldnt be happening. I do understand an issue or two, it would be the same with a new car, you have a little problem they fix it. But this is too many and with all the issues I have had in the last 5 months, the one thing that I could count on for certain was the customer service and quick response to correct my problem. When I didnt receive that today I was simply shocked.
BCB, please do not misunderstand my mention of the dealer. I chose a specific one for a reason and that was customer service. What I have received in that department from the dealer I chose has been very good. The dealer I mentioned above with poor customer service was not used to purchase my boat. I chose to deal with someone many miles from me because of poor service at my local dealer. The only comment in my post that could be in question would be the one about not seeming to want to contact the factory rep….IMO I believe they didnt think it would resolve my issue. Other than that every phone call and every issue has been addressed by my dealer and resolved to the best of their ability, referring me directly to the factory warranty department was in the interest of speed of processing and I appreciate cutting out the middle man especially since I have had unending issues.Last edited by Cappy on July 8th, 2015, 11:19 pm, edited 1 time in total.
I would also be very interested to know (and I sure anyone reading this would be as well) what product upgrades where made. As mentioned in my original post my concerns were not necessarily addressed to poor product, they were driven toward quality control. At the stage of my original complaint only 3 of the 7 issues were product failure. As of now 4 of the 9 issues relate to product failure. 5 out of 9 could have been prevented prior to delivery with a little more care in assembly. I think it would speak volumes to the integrity of Bass Cat if you published the issues with an effective solution that has been put in place.
John it was a pleasure talking with you yesterday. Glad we could get your concerns addressed. On Monday Im sure we can get the gauge back in working order. Glad to have you as a “family member”Thanks,Paul
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