I bought a Pole & Step for My 2000 Cougar this year. It arrived in June and I installed it myself and absolutely loved it from the first boarding. This last weekend I fished a club 2-day tournament (Oct 10 & 11) on Aliceville Lake on the Ten-Tom and I really sucked as far as fishing went but had a great time anyway. I got home and parked the boat (after a 3 hour drive) went inside took a shower and walked back outside to clean out the boat and looked up and saw that the brass ball from the top of the pole was missing, it had been stolen while in the parking lot at the boat ramp. There was no other time or place it could have been removed while I was not watching. It took a couple of days stewing before I thought to call BCB and I was connected with Pete in Parts, told him what had happened and asked what I needed to do to get another ball. Pete said ” give me your address and I will send it to you”. No money, no Hassel, only the absolute best of service and true feeling of Family. Thanks, BCB and many Kudos to Pete. Mike