FedX Ground has been slow since they took over RPS ground service who used independent contractors for pick up/deliveries. RPS sucked out loud. I cant count the times theyd show up with an U-haul type truck with the deck well below dock level to pick up a few skids of boxes. Theyd want my staff to help load which we would if we could load the full skid with a lift truck but werent going to tie up staff for an hour to load box by box. Theyd tie up my dock for hours. That was over 10 years ago and it sounds like not much has changed. Those of us in the industry thought there would be an improvement when FedX bought them out but there wasnt much of one. FedX continued as RPS did with independents so they have only limited control over deliveries much of the time. Anyway, many of the delivery drivers are independent contractors who have to own/maintain their own vehicles and their assignments/routes change all the time. At least they used to. Where as UPS drivers work for UPS and UPS owns/maintains the trucks. To home or business, UPS is the way to go. USPS can hold their own too.
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