Topic: getting a HDS2 repaired

This topic has 7 replies, 3 voices, and was last updated 12 years, 10 months ago by mulerider.

Viewing 8 posts - 1 through 8 (of 8 total)

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August 2, 2013 at 1:09 pm #400803

mulerider
Participant

I have a HDS2 that I bought off ebay that the scan has stopped working. I called l Lowrance for repairs and found out that the unit doesnt have a serial number sticker on it. Without the sticker they wont repair the unit. I was not wanting warranty, was willing to pay. They told me they thought the Ethernet port was bad. Wondering if anybody might of a place to have it repaired ?

August 2, 2013 at 1:38 pm #400805

Bass Cat Boats
Keymaster

I had an HDS 8 unit where the gps didnt register anymore. It was out of warranty, but called up lowrance, and they sent me a “service pack” replacement….basically got a new HDS8 gen 2 and all the hardware for under 400 bucks. My bad unit had a serial number though. I would think you should be albe to locate the serial number in the system settings somewhere…I got the service pack replacement on my 2nd attempt calling Lowrance though. I got no where with the first attempt….I called back after I got my replacement just to see if the person I drew on the phone knew anything about the service pack replacement, and they didnt. I guess the support staff is not all on the same level, and it depends who you get. I would call them back and see if the tech can guide you on how to retrieve the serial number and go from there.

August 2, 2013 at 1:42 pm #400808

Bass Cat Boats
Keymaster

The serial number should come up when the unit is powered up and then you might be able to track origin through Lowrance.

August 2, 2013 at 3:33 pm #400811

mulerider
Participant

went back and turned the unit on and NO numbers come up. Just a notice of terms and the option to accept.

August 3, 2013 at 10:21 am #400812

RazorCat
Participant

Turn on the unit, MENU -> MENU -> Under the SETTINGS Page Select -> SYSTEM -> ABOUT. Heres a link to a good article on Menu navigation I found when I first bought my HDS-8.http://continuouswave.com/whaler/refere … SystemMenu

August 3, 2013 at 3:01 pm #400815

mulerider
Participant

Not close to the unit for a few days but will give this a try. Thanks

August 5, 2013 at 9:49 pm #400818

RazorCat
Participant

Another route to determine serial #.Turn on the unit, MENU -> MENU -> Under the SETTINGS Page Select -> NETWORK -> DEVICE LIST. Pick your HDS-8 (This Device). The Info page will give you what you need.

August 9, 2013 at 8:36 pm #400821

mulerider
Participant

Made it back home and tried your directions. They worked great. I now have the serial number. Thanks !!!
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