They do have a customer service and parts department and they stay busy. We dont know the source of the call and we are trying to continue the adequate level of service. They have a total of 4 people in service and parts. Those are the same people that have been in that department over a year or more. If the phones are tied up they are supposed to try and direct them to their dealership or Owners Board. There are tens of thousands of Bass Cat and Yar-Craft boats in the marketplace. There are no aftermarket accessory vendors like your truck or jeep. We have no Rugged Trail, Crossed Ind. or similar company on retro and aftermarket boats. Thus we get calls on a 1991 model which only a few people were here that built that boat. The number of years and boats we have produced is a large number and overshadows all but a finger full load of competition. The number of generated calls has gotten beyond the few of those talented people. And we are ever so much busier with the Owners Invitational, and having just completed the Bassmasters Classic. Reflect on how you handle your vehicle, you call the dealership. You resort to Chevrolet or Ford when the dealership is unsuccessful at resolving your issues. We have a plentiful resource in these pages of the Owners Board. No company has a searchable FAQ section of many tasks or issues. There definitely is a mission inside of BCB to direct people here. Mostly because the information has been stored here for you, and if we answer questions here they are retained for all consumers tolearn from. Typing this memo is not usually faster than a phone call, though it is forever giving to the next person. We apologize if somehow you were unable to be directed to a party arhat could help. In this case today there is one (1) person in service that could help you. If they were at lunch, on the phone, with a customer or tied up somehow, then no one else in that department could have assisted properly. The production staff is stretched thin now, and we are preparing for the Owners Invitational. We have a limited few that could have assisted some, tough though as one of those who could is on the road at Bassmaster. Honestly we are trying to focus dealers in the service process. Simply because there is no access to a tribally trained staff that knows the previous years of products. The best resolutions are the dealership and the Owners Board beyond ourselves. We still have the Parts and Service department. Just sometimes they are literally going from call to call. Again we apologize for the conversation that took place, though we were not handy to witness the situation. BCBLast edited by Bass Cat Boats on April 5th, 2017, 3:17 am, edited 3 times in total.
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