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WE will get them the message in the morning!Appreciate it! BCB Admin.
thank u again rick
I just wanted to take the time to thank BassCat for the awesome service I received yesterday. They took the time to inspect the boat and find out what the problem was, even though the issue was not anything they were responsible, they helped me find a solution. I could not have been more impressed with everyone that I dealt with. Thanks to Rick Pierce and his staff, I will forever be a Cat owner and would never consider any other boat. I have friends that own R boats and have had multiple problems and never received this kind of service when dealing with warranty issues or any other service issues. This service is what makes BassCat boat stand out above all others. Thanks again. PS Rick thanks for the temporary fix, it worked GREAT.
Is the problem with the boat or the motor?
Did Basscat choose your motor? Dude I know deep down what you want is some help with merc and a dealer repair service but chewing on BCB aint gonna make that happen faster.C.O.D. Jr. III
In my opinion, you may want to direct your inquiry to Mercury management. They are the ones that can address your issues, especially if these are related to your motor warranty.
Clown- You knew the answer before you asked the question which leads me to believe you have to much time on your hands. Try this on for size: If you owned a trucking co. and chose to lease a certain engine from this dept., your initial call would be to your place of purchase correct? Then if this place of purchase didnt comply to your request to inform you on the work that was being done you would escalate the issue to their suppliers, right? And then if noone got back to you, you escalate the issue even further to the owner of the company to get results. No matter what field of business your in, you manage results. In this case, Im the buyer paying a so called “time” fee. No boat, no response, no solution = ownership responsibility.
SOUNDS LIKE YOU HAVE A MERCURY DEALER PROBLEM . YOU NEED TO TALK STRAIGHT TO MERCURY. YOU BOUGHT THE MOTOR FROM MERCURY.
Ive been in a basscat for over a year and a half, and basscat does stand behind there product , basscat gos out of there way to fix a problem, and I do mean out of there way!!! Have you contacted mercury your self? Basscat just put the engine on that you ordered, they dont build them.
This is a bad place to get any support bashing Basscat but if you sell a boat for 50-80k, best to be all in. Front to back, all the way to the customer. JMO.
Yes hints the reason Ive posted to this forum. If I heard from anyone I wouldnt be here. Love BCB loyalty but the lack of customer support is with BCB dealer and suppliers.
As good as Basscat is there is no way they can have full control over all of their dealers. And if the issue is motor related than why would you be mad at Basscat. Be mad at Mercury or the dealer. Is the motor still under warranty? If not then be mad at yourself for not purchasing extended warranty.
I have talked to Alan on the phone several times..he along with everyone else at BCB are top notch and the absolute best in customer service
Alan is the best
A) Its nice when you call out there a person answers the phoneB) The people you deal with are genuinely pleasant and actually fun to talk tooC) The take care of you promptly and know what they are talking aboutUnfortunately thats rare these days. I tried to order a rod from Dicks recently, on-line order wouldnt go through and had to call. Young lady very pleasant and helpful or so I thought. Got my order pretty quick however 1) Shipped one rod in a cobbed together box (actually two boxes taped together) that was 18″ x 18″ x 67″. 2) Rod shipped (wrong rod BTW) was 6 10″ long……. It didnt go well! Local Dicks took great care of me and enjoyed a laugh along with me. But – This is typical of the service you often get these days and ended up having to drive 10 miles one way to get problem fixed.
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