Great BCB service!

This topic has 5 replies, 6 voices, and was last updated 14 years, 11 months ago by 1958.

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July 13, 2011 at 12:14 am #409558

60av8tor
Participant

Just had to publicly thank BCB for the great service. Placed an online order yesterday for a few decals and meant to call to order a replacement livewell screen that had popped off, but forgot. So I called today and ordered the screen and asked them to add to my online order from yesterday if possible. Gave my name and address and was told that the screen would be placed in my order from yesterday. I asked if they had my payment information and was told not to worry about paying. Is it a small item? Sure. But how many other companies, regardless of price, would do that? Not many. Thanks BCB! Just an example of what I have read over and over that pushed me to become a BassCat owner.

July 13, 2011 at 12:25 am #409560

Gasbasser
Participant

Yep, and even if you do have to pay for something, it is reasonably priced. I had to buy a new Rocca wheel and tire, much more affordable than I would have ever expected.Britt

July 13, 2011 at 12:25 am #409562

Corky
Participant

60AV8TORI promise you that you will love everything about BASSCAT service. I owned an 09 Puma FTD that was just an incredible boat and the best boat that I have ever owned. What makes the Puma even better is that you may call Mr. Pierce or Ivan at any time and they will actually speak with you at length and treat you as if you had been friends forever. I can not tell you how impressed I am with the BassCat brand, company, personnel and owners. You are truly a member of an elite group. Enjoy that BassCat. Corky

July 13, 2011 at 2:09 am #409566

JEWETTCD
Participant

I totally agree with all comments above. As for customer service, a lot of companies talk it, but almost none walk it. I owned 4 other brands of boat before my Puma, and none even came close. One brand I will never own again, due too they not only did not stand behind their product, they treated me like I was a complete idiot. Another brand I fished out of the boat for 3 years, before I finally fished out of the boat with everything working properly (at least that company stood behind their product, but still frustrating experience). I think the specialness of BCB starts with the quality of their products. Very few even come close. As I look at more and more boats, they seem so basic, unappealing and lesser quality than I ever realized. Even my friends and non-boaters have noticed. Its unfortunate that finances keep a lot from spending the extra to get quality, service and a constant smile. Unless something drastically changes (which I doubt), I am Bass Cat for life!

July 13, 2011 at 10:50 am #409568

cef1965
Participant

BCB,I would like to share my experience regarding your CS. The tires on my trailer were in the run BCB received from Cooper that were defective. Bobby sent me a new set of tires (5). The only request he made upon BCBs behalf is that the old tires be returned. Called him after I got the tires mounted, and he had UPS pick the old ones up. Great job folks. Please keep it up and try to teach your practices to your children. Carky Freeman

July 14, 2011 at 2:05 am #409571

1958
Participant

I recently ordered a few things and I tried to add a fish ruler but when I tried to add it to the cart it wouldnt take it. I put a note in the comments that I tried to add the golden ruler but couldnt so if you could add it to my cart and adjust the cost accordingly I would appreciate it.I received my package of goodies and they added the ruler to the box but didnt adjust the cost (i.e; gave it to me).Thank you BCB
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