Steve, whos been with Lowrance about seven years, replaced Linda after she left. When you call Lowrance, ask for Steve in customer service. On my way to the Owners Invitation, I stopped to visit family in Tulsa. I took my boat to Lowrance to get some parts at their outlet store where Linda used to work. Steve was very helpful; came out and updated my GPS and the antenna at no cost. What phone number are you using? Have you tried 800-324-0044? I dont have Steves number, but Id try to get it if youre not getting through. The best way to reach me is at my personal e-mail [url=mailto:oldpoop@aol.com]oldpoop@aol.com[/url]