We are glad you communicated with the RSM, he has to seek approval from the dealership for that interaction. They communicate with the individual dealers because of the volumes.
Our largest dealership sold order base is in the teens, with other dealers between 7-12 units. This is conveyed to the dealers for them to relay that information.
The RSM has the ability to build one spread sheet and email the dealership the information for a thorough overview discussion. Then the dealership sales staff can manage their consumers
Thank you,
BCB
I wanted to clear this up a little better and give an update as I told the RSM I would. I got a phone call from Mr. Jack from basscat with an update, extremely nice and informative. He gave me an update on just about everything he could. I wanted to clarify, the frustration was not about delivery. I work in industry and know about the supply chain issues. My expectation was of communication, and it was high, as I just bought a jeep wrangler I waited 7 months for and got an update every 2 weeks. I understand manufacturers not wanting to give firm dates in case they slip on production times, this is where us as consumers have to be flexible in today’s time. I went with Basscat because of the build quality and customer service I was used to with my 2013. I am sure it is hard to keep up with all the customers and build times, especially when backed up, and I don’t expect an automated system like jeep. Maybe a monthly phone call from the RSM’s would be good without overloading the RSM’s? Overall communication has been established and now I can check on progress with Mr. Jack.
