Motorguide rebate program

This topic has 9 replies, 4 voices, and was last updated 12 years, 11 months ago by Bass Cat Boats.

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June 24, 2013 at 6:53 pm #320802

basscattcrazy
Participant

I bought a new Motorguide tm in March. At the time there was a $100.00 rebate that had to be sent in around May 6th. Saturday I received all of my rebate info back in the mail and my application was rejected. It was turned in on time. The reason given was I had sent in the incorrect bar code off of the box. Maybe I misunderstood the directions but I sent in the bar code that was associated with the Model and serial number. What other code would I have used? What really concerns me is my warranty info card was returned as well. Does that mean its not registered???? no phone numbers, no contact info. Ive ran MG since 1982. This will be my last one. Anyone else had similar issues?

June 24, 2013 at 7:39 pm #320824

rlb8s
Participant

Fight it. I once fought a rebate denial for 1.5 years and finally received it. Your first step is to call their customer service for specific details on why it was returned. Make sure you document date, time and w/ whom you spoke. Then resubmit w/ the correct info. Mine was w/ a cell phone company which is why it took so darn long. MG should be easier to deal with.

June 24, 2013 at 7:44 pm #320839

basscattcrazy
Participant

Its just the princple of the thing. I sent bar codes/warranty card/ sales reciept but now they must doubt that I made the purchase. I always felt like if they really wanted to give a rebate they would do it at the time of purchase. Ill have cheddar with my whine. thank you.My main concern now is do I have a warranty.

June 24, 2013 at 10:50 pm #320876

Bass Cat Boats
Keymaster

Retailers like rebates because most will not submit them or follow through after the initial denial. For the principle of the thing is why you should be fighting for your rebate. Would you have bought the MG when you did had their not been a rebate? A call to customer service should fix your rebate & warranty issue.

June 24, 2013 at 11:01 pm #320897

Bass Cat Boats
Keymaster

We think if you have a valid paperwork Attwood will resolve this.

June 25, 2013 at 1:16 pm #320916

Bass Cat Boats
Keymaster

Thanks BCB for the advice. I called this morning and Im glad I did. My TM was not registered and as soon as I return home from work to get the numbers it will be. Im not sure that Ill get any help with the rebate but Ill keep you posted. It makes me wonder why it was not registered. I also wonder if the rebate process had worked if it would have been registered?? Surely it would…

June 25, 2013 at 1:52 pm #320941

Bass Cat Boats
Keymaster

Most trolling motors are registered by theirowners as dealers and retailers either dont mess with the card mailing, or they dont open the box that contains the trolling motor where that card exists.

June 25, 2013 at 10:01 pm #320957

fishinjim
Participant

I took advantage of this rebate program back in the end of March and bought a new 109.Started calling Motorguide and Attwood towards the end of may to check on the status. After about two weeks of calls and messages, I finally got ahold of someone a couple weeks ago.They were not able to find any record of registration or rebate, but took all my info over the phone and said both would be taken care of and my check would be sent out within few days.Helpful once I finally got in touch with someone, but Im still waiting on my rebate check.

June 26, 2013 at 3:58 pm #320978

Bass Cat Boats
Keymaster

Im sorry to learn of your trouble. Hopefully it will get worked out. I left a message this morning with ATTwood but no word yet. I still believe my situation will get worked out but well see. There are a several good trolling motors out there. Ive just always used Motorguide. Im used to the feel of them and can almost tell you where Im pointed by my foot position. When Ive ran other brands on partners boats I feel awkward. Im sure after a few hours they would feel fine but why go through the trouble?

June 26, 2013 at 5:02 pm #320999

Bass Cat Boats
Keymaster

We only have two trolling motor options and they both have their gremlins.
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