Problems With getting Merc to pay for powerhead under warranty

This topic has 8 replies, 7 voices, and was last updated 15 years, 11 months ago by Bama96.

Viewing 9 posts - 1 through 9 (of 9 total)

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July 6, 2010 at 9:15 pm #306123

jaguarjim
Participant

Has anybody had any trouble or issues when getting there merc thats under warranty serviced?? I have a 2000 225 EFI merc on a 2000 Jag. I am on my third powerhead, original powerhead lost a crankshaft, the mechanic I go to in Midway AR replaced it with a merc re-manufactured and it also blew up, dropped #1 cylinder this time. The mechanic ordered and replaced the third powerhead which was under warranty from merc, its been finished for almost 2 months and they still have not re-embursed him for the powerhead, this is the issue I am having trouble with and am asking about. I have my work done by Chris at Bullshoals lake boat dock, hes very knowledgeable, and has worked on everybodys boat that I fish with or against for the last 20 years, so I know he knows his Mercs. can anybody help?

July 6, 2010 at 9:40 pm #306124

moore1
Participant

I have a buddy that had a cougar with a 225 merc on it, he was running a cheap oil in it and it blew up and mercury paid for it no problem, I have always heard great stuff about their warranty

July 6, 2010 at 10:25 pm #306125

DOUGMCGEEP3
Participant

if I had to guess the poor economy is partly to blame just like the lack of parts at most dealers and at the warehouses who supply them. Its not a merc thing though it feels that way to you i am sure! Its an idustry wide thing right now! Alot of the big cos are harder to get money out of and have cut way back on the amount of parts kept on hand!

July 7, 2010 at 1:30 am #306126

BCB Dream Team
Participant

Is it possible that they are awaiting an approval on the returned powerhead for the reimbursement. Just a thought?

July 7, 2010 at 1:11 pm #306127

Youngblood93
Participant

I dont know what to tell you bud… It sucks to hear something like this. How you get it all figured out.Dan Yonan. ———————————————————

July 7, 2010 at 6:23 pm #306128

jaguarjim
Participant

yes, that is the case, merc tears down and inspects the powerheads to make sure it wasnt any error on my end, but two months to do so?? comon…..

July 7, 2010 at 6:43 pm #306129

bassCat1971
Participant

Wheres your dealer on this? I think he could help twist some arms on this. Two months is way to long.

July 7, 2010 at 9:22 pm #306130

bassCat1971
Participant

Depending on when the powerhead got back to Fon du lac and when they have an opportunity between shut downs to view the parts it could take a while. Though it should be any day now. And if your dealer can help that would be nice. He has a Mercury Tech Rep that can bump this along.

July 8, 2010 at 1:02 am #306131

Bama96
Participant

I assume the dealer is out the $. You did not pay upfront did you? You would think the dealer would be all over the rep if it is his $.
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