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MeanV2.
http://basscatowners.yuku.com/reply/188 … ply-188759First i I am pasting a link to my previous issue with quality control. If you have not read it I recommend you take the time if you are interested in BCB. Bottom line is this. My boat is still not repaired even with the east coast sales rep involved. It is now 2 1/2 months off the water since February. I have not received any reimbursement for money out of pocket. BCB sent the exact same wrong part for my boat 3 times in a row and on and on. I know other experiences with customer service associated with this company have gone well. This is the other side that I believe people are to embarrassed to post due to the amount of money spent. I guess I have to personally take care of these issue as it seems BCB wont. I am taking a trip to Missouri soon and intend to swing by Mt Home AR. Maybe I can get resolve that way.On a positive note. If you have had a bad experience with Captain Max King Marine in the past, give them another try. Duane in service has been fantastic and managed to procure the necessary parts for my boat from an outside source since BCB couldnt get it right. That place has turned around and I will be happy to deal with them again.
Definitely room for improvement in Customer Service. I would expand on that but dont want to pour gas on a fire. At least I think they are aware that there is room for improvement. Dan
Hold on: First, this one is a hot topic here and one that was discussed three times this morning. All necessary staff was involved and we are not the party to the situation. This gentlemans issues are compounded by vendor related issues that include Yamaha not approving a on water test ride, and Atlas hydraulic jack plate gauge where we understand Atlas sent the wrong part in twice to Max Kings. Presently we are not aware that any boat needs anything from Bass Cat directly. There is a check in the mail to this gentleman for three (3) service tickets to a non authorized non Bass Cat dealership, within 30 miles of his purchasing Bass Cat dealership. Those payments are for fuel lines issues, and Atlas hydraulic jack plate repairs. We have no authorized staff for engine related issues in Mountain Home. We are not an authorized engine service center. Those are strictly the responsibility of those manufacturing companies. Atlas provided the parts and we do not stock any replacement parts to hydraulic jackplates at Bass Cat & Yar-Craft. We are invoicing those respective companies for the warranty work we have paid this gentleman for. We do not know that a trip to Mountain Home will resolve any issues which we are aware of on the Atlas or Yamaha. His boat we understand is at Max Kings now awaiting the engine tech and hydraulic gauge work. BCB
Cappy , Im in the service business , ( automotive ) and I feel that if you got the same exact ” wrong ” part 3 times , there mustve been a horrible miscommunication between the person ordering said part and the supplier . — Part #s and descriptions shouldve prevented this error . — Blame for that issue belongs to the person ordering the part . — In no way do I begrudge you the right to express your exasperations , as I do agree you may have them , but I had to express my opinion on the part error . — I still believe that once you get past all of this youll be happy with your Basscat . — Ive owned one for over 20 years , and I have nothing but praise for them , both product and people . –Take care — HossLast edited by BIGCATTER on August 28th, 2015, 4:53 pm, edited 1 time in total.
Finally!!! A valuable response. I will be looking for the checks you mentioned and call the matter closed. I do find it interesting how heated the above post is and that there is now a check in the mail. BCB I sent the original receipts to you on 21 July after speaking with your warranty department and and the east coast rep. I sent them again to the rep last week and each time I have to follow up days after to ask if there is movement. Should I go looking again for resolve or should customer service follow up with the customer? I could be mistaken about the jackplate part shipment, that I will concede as all I have to go on is the information I received from the repairman. Additionally they did send a photograph of the part and received the wrong one for the third time. If this went through atlas then that is my mistake and I appologize. I picked the boat up today as everything is repaired with the exception of the engine miss that is very intermittent and will probably have to go back in when it happens again, I do not fault BCB for that I just asked for help. Since you pointed it out I will mention one more correction, the requested check reimbursement was for two fuel line issues that began with having to reroute a kinked line. None of those were for the jackplate as they didnt fix that nor charge me. The third item was for the installation of the new steering wheel that was peeling and the new live well pump because it never worked correctly. Either way, it really doesnt make any difference. The above post would not have been there if active communication and follow up would have occurred. Now I am finally satisfied its done and my boat will be in the water this afternoon, I will wait for the checks and Im pleased I dont need to drive to AR. BIGCATTER I absolutely agree if you read all of my posts since the beginning I have continued to say how much I love the boat. I just wanted it right the first time. Added: Cappy, We all want it right the first time. We apologize that expediency was not met within your expectations. The check was processed before this posting on the 21st of August, a week ago. The fuel line was cut, if our responsibility then so be it, the other bill mentioned was for rerouting that would not have effected fuel pressures other than their mention of a kinked line. The dealership was attempting to assist you and this was a maybe effort more than anything else. This was also their third (3) look at that same fuel line on their billing statement. There is mention on the third billing of the jackplate gauge not working, which was forwarded to TH Marine. Yamaha and TH Marine have both been contacted and we have been actively pursuing this. Though while we and all companies have issues, we have spent most of our time on issues related to products we dont build. We hope you continue to like your boat and we are diligently working here often when others dont see things.BCBLast edited by Cappy on August 28th, 2015, 10:58 pm, edited 1 time in total.
I think that is all any New Boat owner could ask “That it just be Right” problems? Failures? Mistakes? I understand all of those. It is the inability or failing to find a solution that bugs me. If I had an engine problem I would not even contact BCB. I cant see how that is their responsibility.Dan
Dan. I agree with you 100 percent. I didnt take the engine problem to bass cat. I took it too a certified Yamaha dealer and my understanding from them was it was a kinked fuel line in the original rigging which is why I refered back to BCB. I do understand the engine is a separate warranty I was just not made aware atlas was covered differently as well. Had my dealer mentioned that things probably would have gone different.
All is well. I just came off the water and everything worked beautifully. Perhaps on all the analysis and troubleshooting something in the engine was corrected. BCB thank you for the response and reimbursement. Hopefully this will be my last issue. As I told my wife today on the way to the water I would still pick the same boat if I started over. It is the perfect fishing platform and sets up better am than all i have fished. Now that it seems to be right, I am a happy customer again.
Cappy, My first Basscat had a Yamaha on the back of it and the thing would not run. I had Yamaha and Basscat involved Yamaha kept blaming Basscat saying the boat had a bad bottom and just wouldnt run. Basscat kept saying the motor was bad. It go so bad that Mr. Pierce himself brought another motor to my service center and strapped it on the back took it to lake and proved to Yamaha it wasnt his boat. I ended up with a new motor. If bass cat can make it right they will. Now the other side of the story my last two Basscats have had so many little things wrong with them from the factory that Ive decided Im just going to kept the one Ive got because I dont want to have to go through it again. I understand they expect their dealers to go through them with a fine tooth comb but that doesnt always happen. By the way, the boats went through two different dealers. In my opinion the factory should make sure that they are at least 99% ready to go. I understand their going to miss things but stuff like not siliconing in the drain plug is not one of them and that happened on my last two. One maybe but two in a row thats not good quality control. I could go on and on about what was missed but no need in it. So did they make it right, yes they did. They even came to my house and picked the first one up and brought it back to me. There is no better Bass Boat out there. I believe theyve just had a couple of bad years with their quality control and they have come to realize it. At least it seems like it to me, with the questionare theyve sent out and some of the comments theyve post on the board in last few months. My first three ” boats” came out of factory perfect.
Cappy wrote:Dan. I agree with you 100 percent. I didnt take the engine problem to bass cat. I took it too a certified Yamaha dealer and my understanding from them was it was a kinked fuel line in the original rigging which is why I refered back to BCB. I do understand the engine is a separate warranty I was just not made aware atlas was covered differently as well. Had my dealer mentioned that things probably would have gone different.I understand totally! I am glad everything seems to be working out for you.Dan
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