Dan is right in that the knowledge base is limited. A bracket style screen of options for the HDS 9 Touch was displayed at the annual dealer meeting last year. From memory we believe there were over 50 configurations of options on one HDS 9 Touch assembly. Knowing what does and can be done with one has reached beyond even their own bench techs. Lowrances customer service did not die with LCD, she took a personal mission to cover those she could intimately. The actual cost of that intimate service was extreme for the vendor. We all helped to create this monster as you want this, I want that, and Jim Smith (John Q Public) wants it to do something totally different. You want this map, he likes another. The side imaging you want to read at the front from the rear transducer, he wants gauges in his LCR. Or we all want to learn how to do something that the engineers put in there and said we could make it do. Most factory bench techs dont actually use the product themselves on weekends and it is so consuming they just are not totally up to speed. The engineering staff are not customer service and when they get involved in service fixing the internal challenges gets bogged down. Eventually we end up with a $3500 unit that cant function the way we visualize it. And we are all responsible. Guilty as charged!
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