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Does the discussion of customer service cross some kind of boundry when posted on this site? In a posting from today a person said that the discussion should be locked. Is this site only for Bass Cat Huggers or can a customer with a on going problem continue to discuss it here ? BASS CAT What do you say? Its your site .
I think its more about the way you say/handle it, than what is said. Everyone here has issues from time to time. MeanV2 Had some issues with his P2 if I remember correctly. He shared the issues and also shared the process of BCB taking care of it. Posted via TapaTalk for iPhone613 PIV w/ 200 MercIG: WarriorRiverCustomRods
You gonna get all answers on that question here. But lets do this-Mine would be this- almost none of us in our own business would dream of creating/maintaining a forum like this WITH THIS MUCH PUBLIC UNFILTERED VOLUME. I cant think of one really that has this volume and has so rarely edited a post.Sure BBB/CMS/Angies List/BookFace and others got published public data on our businesses, but this monster is much bigger, FARRR less filtered, and maintains a timeliness for answers far better than a BBC type board or many many others covering this industry So to me folks should recognize the value and effort put forth here and the fact that the leadership sees it and respect at times to some of us would be to handle things privately. Varies.So I guess I would say this- ok to let it hang on here. You also better wear a cup when you do it because folks have opinions about what is best here and what isnt because of the unique nature of this board- but I think thats OK too. Just because someone doesnt agree with you doesnt make them a kool aid drinker and just because someone has a problem doesnt mean its their fault for being unhappy.Public board. Public opinions. Better wear a cup either way is how I see this thing. BCB has lit me up more than once.Last edited by clownshoes on March 16th, 2016, 11:34 pm, edited 2 times in total.C.O.D. Jr. III
This.^ the point was made in the previous post. Bringing it to light is fine. But now it needs to go back to customer and BC as none of us can build you the Cat trailer. Ive had trailer issues the past couple of years and they went outside the box to build me a new 2015 trailer…for a 20 year old boat that was discontinued 15 years ago. I do hope things get better for you soon I know Bass Cat will do their best to correct the issue. Good luck!Last edited by jignpig on March 17th, 2016, 12:20 am, edited 1 time in total.96 Eyra/12 Mercury 175 Pro XS with 2015 single axle trailer2017 Victory Gunner
Ive owned a basscat since 1989 and never new about this site until a year or so ago. Geesh if one could add up all the years of experience thats right here on this forum.what I would have give for this wealth of knowledge in my younger years. Just since Ive been a member Ive heard just about everything from A to Z. Sure we all gripe and complain at times. But in the end we all share something in common. Its our love for our BCB. IMO I think bcb customer service is the best around. They have always been willing to give advice whenever advice was needed. I understand ur complaint and Im sure you are ticked just as most probally would be. If I was having the issue your having. I would be working with your dealer and Bcb. I feel Bcb is going to make it right. Sometimes things takes time.one has to remember all the customers that bcb is dealing with on a daily basis. This forum is bcb strong without a doubt. As said many times not to many companies will allow people to try to smear the company around. But by them allowing it says alot for the BCB company.2013 PANTERA 2MERCURY 200 PRO XSMINNKOTA 80LB FORTREX25 fury
I get your disappointment and frustration. I understand the desire to make your initial posting to the forum. But continuing on with multiple shoutdowns is unlikely to get any improvement in results. As mentioned elsewhere we certainly cant solve any of the issues. Hope things improve for you soon. Maybe ask the dealer to provide you with a typical BC steel trailer until BC and the supplier have everything figured out on the alum trailer
I believe its all in how you handle it and how its expressed on here.To think there wont be issues that slip by Quality control is ignorance. How BCB handles the issue after, is where customer care is truly shown. As a helicopter engineer, there is no room for ANY mistakes. QC is at the top of the list. If someone expresses a real issue, than I like reading about it and how it will be handled. Im sorry, but If I ever can afford a new boat, I EXPECT everything to work properly.Every mechanical, electrical and digital component should be physically checked for correct operation and function before its given to me.From lights and brake working properly on the trailer, to the struts holding the doors open, to the locks being properly adjusted on all the lockers. The only thing I should have to adjust is the Jackplate height and hotfoot slider. Many of these items mentioned will be carried out by the dealer. Remember, anytime you deal directly with an issue to BCB, its like dealing with the Ford factory in lieu of the dealer. It will take time.
As others have said, I think its okay to post a thread explaining issues one might have with customer service, if you do it respectfully. But, there is no good that will come from that other than to give the poster a path to vent. To me, the best way to handle a customer service issue is through your dealer. If you have no local dealer, then call BCB directly. Thats the best way to get an issue taken care of and most likely the quickest.
Ive read all the posts and the original thread. I dont/didnt see anything out of the ordinary. I tend to get a little sideways when I drop the coin on a large purchase and then find out I didnt get what I thought.In my younger age, I didnt care about burning a bridge. This has come back to haunt me more than once. I really believe that most, if not all, here just dont want to see someone burn a bridge. With my additional .02, would be to return the boat/trailer or just the trailer if you have a place to store the boat on the water, and take the trailer back to the “DEALER” and let it be their problem. If that doesnt work, and you dont get the response from BCB, then get an attorney. Let them hammer it out
I am younger in age than almost everyone on this board, but I have owned 6 boats from different manufacturers and more importantly, I am a manufacturing engineer, so my job is based around the balance of production. Cajunhunter67 is a helicopter engineer, so in his line of work, he will see much more stringent testing and quality control than most other industries for several reasons; much lower product quantity, and much higher margins which are set to cover the higher expenses of the added R&D and QC. In short, theres only so much that BCB can realisticaly do in terms of QC while keeping their production costs where they need to be. Keep in mind, they already have what is probably the best in the industry on several levels. If you truly research how the company produces their products, you will see that quality for the entire service life, rather than just the intitial quality is their main objective, and has been for quite some time.I dont know if BCB uses machinery that scans every weld on their trailers. I doubt they do and wouldnt expect them to, and if they started to, you could expect a significant price increase in the boat package, to offset the cost of that technology. Many people who are not in the manufacturing or engineering fields have no idea how much time and money is spent in the developmental phase. Theres a reason why so many states have formed annual tax credits based upon a companys annual expenses towards R&D. I assume that this being a joint venture between BCB and TI, there is much more involved in fixing a problem, which will require more time to handle, when compared to an internal problem.As stated in an earlier comment, Customer Service is not about preventing an inferior product from leaving the plant, its how the situation is handled as well as the way the relationship is maintained after the sale. That is a two-sided affair, which leaves some responsibility in the customers hands. I dont know of another bass boat manufacturer offering an aluminum trailer at the time, so if an aluminum trailer is a top priority of yours, I highly doubt you will find an aluminum trailer that compares to the fit, finish, and long term service and appearance as what you have. Be patient (as hard as it may be), be as courteous, helpful and informative as possible, and this will all be a thing of the past. BCB wants to build a top notch aluminum trailer far more than you want to own a top notch aluminum trailer,so rest assured that you will have just that, probably more sooner than later.
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