I am going thru the same situation right now. My wife was broadsided, not her fault. His insurance company, progressive settled extremely fast upon confirmation of the vehicle being totaled. They gave me full retail value with no depreciation except for the mileage calculation. They included total retail, better than the numbers I was able to find on NADA, KBB, etc. They took into account all the upgrade packages, alloy wheels, 2 tone paint etc. They even gave me $43 to replace my BassCat stickers!!! Thanks Progressive. They are paying all of her medical bills without question. They suggested she go to physical therapy and they are paying direct on that. They have recommended after she feels better in a few weeks they will discuss the medical settlement. All in all, except for be uncomfortable and sore for my wife, it hasnt been a horrible experience. We got the check 5 days after the accident, which happened on a weekend. They gave us a rental as well. Truck has been replaced….2006 F150 crew cab with 18k miles. Stellar condition almost like new. Tows the Cougar pretty well. Good luck! I hope your company can be as good as Progressive.