From his website, (903) 312-0608 or 0609. The 0609 number is his cell. He is a guide on Lake Fork, and sometimes in the off season he does insurance type work, so it may be hes out of town. I have bought both hard copies of the chip directly from him, and downloaded the software from his website. Best I recall, the download was automated. I received an email with a code for the download almost instantly when I went through the checkout process. That was just back in October prior to the Texas Owners event. Im sure youll get it ironed out. Ive used Lance as a guide, and bought the chips from him, and had square deals each time. Good luck.