Thanks for the feedback. I will get with my dealer where I bought the boat for the replacement touch pad and have the engine analyzed.
As usual bass cat customer service is spot on. My new switch is on the way. Thanks Richard! I will update when I get it installed. I will be taking the boat in for motor service tomorrow.
I received and installed the new switch after chamferring the slot. Works great with no other issues. As far as the engine miss, I didnt take it in as I wanted to run it again to see if it was just a fluke. Ran great for 2 trips but missed again yesterday after switching the the left fuel tank. I think I might have gotten some bad fuel.
BCB,Thank you for the response. I will communicate with Andy Greene early next week on my return to home port.
1958, I hope so too! I did 5 years of research on finding the right boat before I made the decision. I would like to point out that I made no mention of the sale of the company and my post was not pointed in the direction in any way. My concern is quality assurance regardless of who owns the company or who is staffed. I just want my boat right, that kind of money is a once in a lifetime purchase for me.
Thanks for the info P4SHOcat. That would sure make sense if thats the case with the aerator, so there could be nothing wrong at all. The A-10 touch pad manual only states.RECIRC and AERATOR – Push once to activate MAN mode which gives instant power to the selected pump. Push again to activate 5 (one minute on, five minutes off). Push again to activate3 (one minute on, three minutes off). Push again to turn pumps off. Pushing again will repeat process.All my previous boats (this is my first Bass Cat) pumped immediately when switched on. Bass Cat has not let me down to date, they always take care of my issue right away and the customer service is spot on so I know they will get it fixed. Just frustrating with a new issue every month and the closest dealership is so far away.Last edited by Cappy on May 9th, 2015, 3:23 am, edited 1 time in total.
I agree Redngoo. These things shouldnt be happening. I do understand an issue or two, it would be the same with a new car, you have a little problem they fix it. But this is too many and with all the issues I have had in the last 5 months, the one thing that I could count on for certain was the customer service and quick response to correct my problem. When I didnt receive that today I was simply shocked.
BCB, please do not misunderstand my mention of the dealer. I chose a specific one for a reason and that was customer service. What I have received in that department from the dealer I chose has been very good. The dealer I mentioned above with poor customer service was not used to purchase my boat. I chose to deal with someone many miles from me because of poor service at my local dealer. The only comment in my post that could be in question would be the one about not seeming to want to contact the factory rep….IMO I believe they didnt think it would resolve my issue. Other than that every phone call and every issue has been addressed by my dealer and resolved to the best of their ability, referring me directly to the factory warranty department was in the interest of speed of processing and I appreciate cutting out the middle man especially since I have had unending issues.Last edited by Cappy on July 8th, 2015, 11:19 pm, edited 1 time in total.
I would also be very interested to know (and I sure anyone reading this would be as well) what product upgrades where made. As mentioned in my original post my concerns were not necessarily addressed to poor product, they were driven toward quality control. At the stage of my original complaint only 3 of the 7 issues were product failure. As of now 4 of the 9 issues relate to product failure. 5 out of 9 could have been prevented prior to delivery with a little more care in assembly. I think it would speak volumes to the integrity of Bass Cat if you published the issues with an effective solution that has been put in place.
Finally!!! A valuable response. I will be looking for the checks you mentioned and call the matter closed. I do find it interesting how heated the above post is and that there is now a check in the mail. BCB I sent the original receipts to you on 21 July after speaking with your warranty department and and the east coast rep. I sent them again to the rep last week and each time I have to follow up days after to ask if there is movement. Should I go looking again for resolve or should customer service follow up with the customer? I could be mistaken about the jackplate part shipment, that I will concede as all I have to go on is the information I received from the repairman. Additionally they did send a photograph of the part and received the wrong one for the third time. If this went through atlas then that is my mistake and I appologize. I picked the boat up today as everything is repaired with the exception of the engine miss that is very intermittent and will probably have to go back in when it happens again, I do not fault BCB for that I just asked for help. Since you pointed it out I will mention one more correction, the requested check reimbursement was for two fuel line issues that began with having to reroute a kinked line. None of those were for the jackplate as they didnt fix that nor charge me. The third item was for the installation of the new steering wheel that was peeling and the new live well pump because it never worked correctly. Either way, it really doesnt make any difference. The above post would not have been there if active communication and follow up would have occurred. Now I am finally satisfied its done and my boat will be in the water this afternoon, I will wait for the checks and Im pleased I dont need to drive to AR. BIGCATTER I absolutely agree if you read all of my posts since the beginning I have continued to say how much I love the boat. I just wanted it right the first time. Added: Cappy, We all want it right the first time. We apologize that expediency was not met within your expectations. The check was processed before this posting on the 21st of August, a week ago. The fuel line was cut, if our responsibility then so be it, the other bill mentioned was for rerouting that would not have effected fuel pressures other than their mention of a kinked line. The dealership was attempting to assist you and this was a maybe effort more than anything else. This was also their third (3) look at that same fuel line on their billing statement. There is mention on the third billing of the jackplate gauge not working, which was forwarded to TH Marine. Yamaha and TH Marine have both been contacted and we have been actively pursuing this. Though while we and all companies have issues, we have spent most of our time on issues related to products we dont build. We hope you continue to like your boat and we are diligently working here often when others dont see things.BCBLast edited by Cappy on August 28th, 2015, 10:58 pm, edited 1 time in total.
Dan. I agree with you 100 percent. I didnt take the engine problem to bass cat. I took it too a certified Yamaha dealer and my understanding from them was it was a kinked fuel line in the original rigging which is why I refered back to BCB. I do understand the engine is a separate warranty I was just not made aware atlas was covered differently as well. Had my dealer mentioned that things probably would have gone different.
All is well. I just came off the water and everything worked beautifully. Perhaps on all the analysis and troubleshooting something in the engine was corrected. BCB thank you for the response and reimbursement. Hopefully this will be my last issue. As I told my wife today on the way to the water I would still pick the same boat if I started over. It is the perfect fishing platform and sets up better am than all i have fished. Now that it seems to be right, I am a happy customer again.
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