Hey all, I am on the Shimano ProStaff, so I am a bit biased. If you have a Shimano Reel that needs work, you can send them to Shimano and they will fix them. Working retail stores, I have heard few if any people that were not pleased with the service they got from Shimano. As far as the new Curado… You will not believe me till you try it yourself. I may like it better than my few year old Chronarchs. I havnt been able to put a ton of time into the new reel, but so far, very impressed.