In our conversation you told me you would be in contact with me. Just because I posted it for sale doesn’t mean anything. You were well aware of my intentions. You said you or your team would be in touch with me in Aug. That was your offer certainly not mine. Apparently Scott is not being truthful with either one of us. I think everyone will agree that a 70 mph puma is not how you promote it. I have the conversation and videos from Scott. To say my boat ran in Mid 70s like you said is a gross exaggeration to make it sound better. It’s quite simple after spending over 80k on your product, you didn’t stand behind it. There is no getting around it. It is guys like me that make your company’s success. Like I told you on the phone, I am a nobody. I don’t get paid to fish, don’t have a YouTube channel. Im just an ordinary guy that mistakenly bought into your product. As for the dirty laundry on a public forum, whats the other option. Bringing the situation to you didn’t do anything but kick the can down the road and provide empty promises to look into making it right. I’m over it. I just want to let guys know my experience.
I agree 100%. But that phone call should have come from you. I have made the phone calls.
The dealer did extensive test on the motor and everything checked out. That info was relayed back to Basscat. I spoke to the dealership yesterday. “
We did report no problems or concerns with the motor. I have all the data to prove that. But looking for problems in the hull is something we are not trained or equipped to do.
That was his comment back to me. The fact that Mr. Pierce made the suggestion that no problems were reported. No problems with the motor we’re reported.
The boat loaded out with live wells full hit 71.5 mph. Rick asked us what we thought, we said it seems a little slow to lift and feels as if it was a little heavy.
Also taken directly from the feed back I received from the dealer. Those are not my words but copy and paste text from my dealer. Yet Mr. Pierce wants to claim that there were no issues reported. My dealer spend 8 hours on the water in my boat. They sent videos to Basscat and checked everything on the motor Basscat requested them to. They ruled out the motor as the cause. Basscat was supposed to take it from there. Mr. Pierce gave his word that they would address it in Aug. It is the middle of Sept and no attempt has been made to make it right.
Agree 100%. In my opinion went above and beyond. Great guys. This is a Basscat problem. Scott and Tyler are great guys. I highly recommend them.
Full feul
Full livewells
Graphs on
Your prop
Factory settings
5sec holeshot
71.5mph
6090rpm
24 3 blade fury also traded a 23 3 blade fury.
Dealer and I both agree it should run 74. That was the benchmark we set before they ran it.
the boat has 2 12in helix drapes on the front. At first Basscat told us that would slow the boat down. I’m fact the numbers they have is was 1 mph per pound. If memory serves me right that graph weighs 7.3 pounds each. So my dealer took the graphs off to see what it did. After that didn’t make a difference Mr. Pierce told me it had to be the motor. After that was ruled out then their story finally changed to “well we don’t publish a speed”. It was not just the speed. Like stated by my dealer, the boat takes forever to lift out of the water and feels heavy while behind the wheel. Again I am a seasoned boat driver. Been running Basscat in the high 70s to low 80s for years. I have had discussions with Basscat prop guys, MLF Basscat pros and several buddies that run Basscats. All agree the speed on my boat is not right. I agree boats will differ in top end speed. Say 74 on the low to pushing 80 on the top. Most guys would probably say 74 is slow for a Puma. It’s not just the speed. It’s the matter that someone gave me his word and made no attempt to follow through on it.
No. I have kept my complaints internal. The first phone call to the dealer was made 4 days after I picked it up. There are days with 3 guys in the boat 65 will be top speed. I don’t know how to be any more transparent about it. The communication are clear in black and white above. I don’t know what’s not adding up to you. My dealer did his job, reported his findings to Rick and Rick dropped the ball. Simple as that. If you bought a sports car and is preformed like an old lady car would you be happy with you 83,000 purchase?
Not doubt he does have a lot on his plate. Just try to pretend your in my situation. I was raised to be a man of my word. I continue to raise my son that way. Mr. Pierce has many people that work for him. He has a secretary, I am not certain but I’d venture to guess he has a smart phone. It is very easy to set reminders to remind yourself of things your supposed to do. A simple call from somebody at Basscat to check in and arrange a time to look at the boat would have prevented all of this. Still besides the response to me on the forum I have heard nothing. I am sure Mr. Pierce is a fine man. Even good people make mistakes and drop the ball. Why not a simple, man we messed up and I apologize. At this point my problem has nothing to do with the boat.
The prop was the first thing I tried. Sent the prop to Mr. Gilbert. After extensive conversations with him he is in agreement something is off with the boat. My dealer took graphs off the front to see if that made a difference and it didn’t. Guys it is a Basscat issue. End of story. I would not be raising hell if I had not already don’t everything Basscat recommended. Mr. Pierce will tell me that low 70s isn’t out of the ordinary, however I have him on video tell several guys at the classic that the Puma is a mid to high 70s rig. As I was told the same thing by 3 different employees went I did a plant tour. It’s either one way or the other. Don’t use it as a selling point if every rig won’t do it. I would like some honest reply’s. Guys how is this boat marketed? Is it marketed to be fast, mid to upper 70s or not? Anyone else have issues like mine?
I agree. To my knowledge Basscat does not have a “published” speed for their boats. However, Chevy doesn’t publish a speed on the corvette nor does Ford for the mustang. But they are know to be fast sports cars. Next time you have a chance to speak with someone from Basscat about their boats, just ask them how fast a puma/cougar will run. I guarantee they will not tell you 71mph. In my opinion you give up a lot of room in a Basscat. I have always been fine with that because I wanted the speed. Without the speed the trade off is not worth it to me.
Yes sir they are gps for sure.
A buddy in our bass club has P2 and he smokes me. We will take off at the same time and he whips me like I’m setting still and I can’t catch up at all. My last cat would constantly run 78 to 80 fully loaded.
Mr. Addison, I believe Mr. Gilbert spoke with you about this boat shortly after I picked it up. Rick made an offer and did not make good on it. I will say that I did get an email and phone call for Mr. Owens at Basscat to address the issue just yesterday. Unfortunately I just sold the boat. I’ve been unhappy with it since the first trip to the lake. I wait like Mr. Pierce asked me to do. I couldn’t deal with the dog any longer. All I wanted was for somebody at Basscat to care enough to try to make my boat right. It cost me a lot of money but I learned my lesson. As for the honey and fly guy. You are out of your mind if you think I am going try to kiss ass to get my problem solved. I spent my hard earned money on someone’s faulty product. It is their job to fix it. Good luck and happy fishing. Hope everyones experience turns out better than mine. Fool me once same on you, fool me twice shame on me.
Dude, this has been going on since April. I was humble, nice, easy to get along with. How long would you keep your cool. Most probably would have not have put up with it as long as I did. Me and my dealer set up a time for me to take it back to the factory. That’s a nine hour drive from my house. It was dismissed as the problem was I had 2 graphs on the front. 2 helix graphs was my problem. Like I’m the only one running that set up. It like they gave me ever excuse in the world. Graphs, how I had it loaded, prop, motor height, I just didn’t know how to drive it and finally the motor. They spent 30 min on the boat. So I took it back to my dealer because Rick said it needed to go there first. Even though it had already been there. That is when my dealer spent an entire 8 hour day ruling out everything except the hull it’s self. That was the only thing left. After all that was presented to Rick he sent me the email that is posted above. This was June. He said he couldn’t look at it til Aug. that didnt set well with me. I wrote him an email back, also posted above explaining I felt that was not fair. He replied with an email that said “Do what you have to do”. Who tells someone that, that just spend over 80,000 on your product. I felt like the only way to get the issues resolved was to back peddle. So I apologize for my email and told him I’d wait til Aug. also in the emails above. He told me his team would be in touch. So after waiting 90 days I sold the boat and thought I share my story here. I am certain if I would not have posted on here I would have never heard from Mr. Pierce again. In one of his reply’s to me on this post he mentioned he just dealt with a similar issue. I just have to wonder how long that guy had been waiting.
Of course I told them why I was selling it. That is the first question someone asks when calling on a boat with 20 hours on it. I took a huge loss on it because of that. I reported the top speeds just as they were. The young man took it out and ran it. He’d never had a Basscat before and he loved it. He thought 70 was flying. He got a great deal on it. It’s got full warranty on it. 5 month old boat for nearly 20,000 off new. Hell of a deal for him.
It was a 100% within your control. You just failed to control it. So that’s all to be expected out of your product? The motor will run, it will operate and you can fish out of it. That doesn’t sound like a very high bar. What happened to total performance. Rick, be honest I told you in our phone conversation I was going to list the boat for sale. Its even in the emails, along with my reason for doing so. Do not use that as the reason for not getting back with me. That is false. You either forgot which is understandable or you just didn’t care and had no intentions of following up. By the way your making excuses I’d say the latter is true. If you simply forgot why not just say so. A simple apology would have taken care of everything. Let me give you an example.
Casey, I apologize for mot getting back to you on the issue your having with your boat. I’ve noticed you listed it for sale. However if you have mot sold it and would like us to look at it we will try to get it worked in as soon as we can. I still don’t have a 250 pro xp on hand. We value you as a customer and want to get this handle as soon as possible. Thank you for bearing with us.
That’s all I wanted. That simple response would have set my mind at ease. Simple as that. Maybe I set my expectations are to high, for you and your product. Instead you continue to make it sound like it’s my fault. I will continue to share my story. I know I’m not the only one that has been treated this way. I have been messaged by others. Then you end with the insult of saying “roll on…”. Meaning screw off. Rick in my opinion that does not exhibit “building boats to the glory of God”. This is just not how you treat people.
So it’s ok for Basscat to dump their junk off on me but after they refuse to address the issue I’m then stuck with the boat forever? You guys are crazy. He drove my boat, liked my boat and didn’t care about running fast. That is a hell of a lot me than I got. It’s not my responsibility to stand behind Basscats junk. Besides that Rick said there was no problem with it. So which way are we going to have it? Either there is a problem and Basscat should have fixed it or there is no problem and I can feel free to sell it to anyone. You guys are drunk on the Kool Aid. I can’t believe the crap you come up with.
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